Frequently Asked Questions

Q: Do we buy books?

A: Yes, we are buying books. Please note, all items will need to be quarantined for an average of 4-5 days before we can go through each customers collection.  We are understaffed at this time, and it may take up to a week before we get to your items and contact you with our offer.  

Please call us at (626) 683-8083 or email at bookalley@bookalley.com to receive current instructions about our book buying process.

  • All dropoffs will be made at our back door which is located through our parking lot
  • Customers MUST wear a face mask, or dropoffs will NOT be accepted
  • Call us when you arrive and a staff member will meet you at the back door and will give further instructions
  • For the safety of customers and staff, this will be a contactless dropoff and we will ask customers to unload all boxes and bags into the designated area inside our store
  • Please maintain at least a 6 feet distance from all staff
  • We will write down your contact information and contact you within 7 days with status of your dropoff

Again, we are currently understaffed and it may take more than 7 days, in some cases.  We have to be very selective with all the books we purchase and there is not a guarantee will we purchase all or any items.  We will contact customers via phone or email with our offer and customers can choose to accept or decline our cash offer.  In some cases, offers may need to be written with a check.  We also offer trade credit.

For books not purchased, there is the option to leave them behind as a donation to our store or books can be returned by pickup.   We have very limited floor space and books to be returned to the customer will be held for 1 day.  If items are not picked up within 2 day of us contacting you, they will be considered abandoned and will be taken in as a donation.   Please feel free to call us if there are any questions.

 

Q: Do we do trade credit?

A: Yes! If you prefer trade credit to cash for your books, we are able to offer up to 50% more compensation.

 

Q: Do we accept donations?

A: Yes, we love them! You can bring them by any time during opening hours.

Policies

Payment Methods Accepted

We accept Visa, MasterCard, Discover, American Express and Paypal

Refunds

Books may be exchanged within 7 days in same condition when purchased.  There are no cash or credit card refunds.   All refunds will be made in the form of Store Credit.